These terms and conditions, including the General Terms and Special Terms along with any agreements executed or accepted by you (“you/your” or “User” or “Customer”), which are incorporated herein by reference (“Terms”) when you access, use or interact with the mobile application (‘Zenzo) or website available at https://zenzo.in (collectively, “Platform”) whether through a computer or a mobile phone or any other device (‘Device’) or avail the Services (defined hereinafter) provided by Zenplus Private Limited (“ZPL” / “Company” / “us”, “we” or “our”). All the Services provided by the Company to you would be by means of your use of the Platform. These Terms will govern the relationship between you and the Company in the course of provision of the Services. These Terms govern your access/interaction or use of the Platform and/or availing of Services.
These Terms expressly supersede prior agreements or arrangements with you. We may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason. Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and such supplemental terms will be disclosed to you in connection with the applicable Services. Supplemental terms are in addition to, and shall be deemed a part of, the Terms for the purposes of the applicable Services. Supplemental terms shall prevail over these Terms in the event of a conflict with respect to the applicable Services. We may amend the Terms related to the Services from time to time. Amendments will be effective upon our posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended. Our collection and use of personal information in connection with the Services is as provided in our Privacy Policy located at our website. We may provide to a claims processor or an insurer any necessary information (including your contact information) if there is a complaint, dispute or conflict, which may include an accident, involving you and a Third Party Provider (including a transportation network company driver) and such information or data is necessary to resolve the complaint, dispute or conflict. If this document is not in a language that you understand, you shall contact us at contactus@zenzo.in. Failure to do so within 12 (twelve) hours from the time of receipt of this document and your acceptance of this document by clicking on the ‘I accept’ button shall be considered as your understanding of this document.
We provide the following services (“Services”) to you:
Unless otherwise agreed by us in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by the Company.
It is understood that the Services may be made available at or accessed in connection with third party services and content (including advertising) that the Company has no control on and are governed by different terms and conditions and privacy policies. The Company does not endorse such third-party services and content and in no event shall be responsible or liable for any products or services of such third-party providers. These third-party beneficiaries are not parties to this contract and are not responsible for the provision or support of the Services in any manner.
You will be required to pay charges/fees for the Services you utilise either online through the platform’s offered payment mechanism or in cash to the Ambulance crew. All charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Zenzo. As between you and Zenzo, Zenzo reserves the right to establish, remove and/or revise the Charges for any or all services obtained through the use of the Services at any time in Zenzo’s sole discretion. All Charges are payable immediately, and Company will assist with payment using the selected payment method specified in your Account. Following payment, Company will email you a receipt. You agree that the Company may utilise a backup payment method in your account, if one is available, if your primary payment method for your Account is found to be invalid, expired, or otherwise unable to be charged. Although the Company will make a reasonable attempt to inform you about such potential charges, you will be responsible for any fees incurred under your Account whether or not you are aware of them or their costs. Prior to the arrival of our vehicle, you may choose to cancel your request for services; however, in such instance, a cancellation fee can apply. You acknowledge and accept that while it is entirely optional for you to give a tip, as a gratitude, to any Ambulance crew members who assist you, you are under no obligation to do so.
The Company may give notice by means of a general notice on the Platform, by electronic mail to the email address listed in your account, by conventional mail to the address listed in your account, or by other written communication.
Contacting the customer service phone or email listed below will help you provide or resolve any feedback, problems, or suggestions regarding the Platform and/or Services. Any issue, disagreement, or complaint regarding the Services should be directed to the Company at the addresses listed below. Any such grievance, dispute, or complaint shall be addressed in accordance with applicable legislation.
Email – contactus@zenzo.in
Contact no – 9700001298
Website url – https://zenzo.in
The Company shall not be liable for any damages of whatsoever kind, including but not limited to lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the services, even if the Company has been advised of the possibility of such damages. The Company shall not be liable for any damages, liability or losses arising out of your use of the company services or any transaction or relationship between you and any third party provider, even if the Company has been advised of the possibility of such damages. The company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control. The limitations and disclaimers in this section 5 do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law.
You agree to indemnify and hold the Company and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with your use of the Services or services or goods obtained through your use of the Services or your breach or violation of any of these Terms or the Company’s use of your User Content or your violation of the rights of any third party, including Third Party Providers.
In the event of any dispute, controversy, claim or disagreement of any kind what so ever between or among the Parties in connection with or arising out of the use of the website or the Platform or other breach, termination or invalidity thereof (here in after referred to as a “Dispute”), the Parties shall promptly meet and discuss the Dispute in an effort to resolve it. If no resolution is reached within 15 (fifteen) days following the date on which one Party first notifies in writing to the other of its request that such a meeting be held, then, the Dispute shall be resolved by arbitration in Mumbai under the provisions of the Arbitration and Conciliation Act, 1996 and the Rules framed there under, as amended from time to time. The arbitration shall be conducted by a sole arbitrator. The place of such Arbitration shall be at Mumbai. The award rendered by the arbitrator shall be final and binding on the Parties to this Agreement. The arbitration shall be conducted in the English language. This Agreement and the rights and obligations of the Parties shall remain in full force and effect pending the award in such arbitration proceeding, which award, if appropriate, shall determine whether and when any termination shall become effective. Subject to the Arbitration Clause mentioned above, the parties hereto unconditionally and irrevocably agree that only the Courts in Mumbai shall have the exclusive jurisdiction with regard to any question or matter arising out of this Contract and on any other documentsthat may be executed by the parties hereto or any of them in pursuance hereof or arising there from.
These Terms, which form the contract between the Company and you, are concluded for an indefinite period. You are entitled to terminate the contract between the Company and you at any time by deleting Your Account on the Platform. The Company is entitled to terminate your access to the Platform and/or the Services at any time and with immediate effect (by disabling your use of the Platform and the Service) if you:
The Company is not obliged to give notice of the termination in advance. After termination, the Company will give effect hereto in accordance with these Terms.
